London E14 9SR
Tel: 0800 023 4 567
You may also make your complaint through The Online Dispute Resolution platform (ODR platform)
The ODR platform is a web-based platform developed by the European Commission. Its objective is to help customers and businesses resolve their disputes about online purchases out-of-court at a low cost in a simple and fast way.
More details about the ODR are available by clicking the link http://ec.europa.eu/odr